RETURN AND REFUND
You can always contact us for any return question at info@akiconhvac.com.
30-Day Return Policy
Most items can be returned for a refund or replacement/exchange within 30 days of delivery as long as they are in original or unused condition.
Cancel the Order Before Shipping
Contact us at info@akiconhvac.com in 24 h.
Note:
1. The order is not captured: the purchase amount will be refunded fully
2. The order is captured: Refunded Amount= Purchase Amount-Processing Fee(5% of Purchase Amount)
Cancel the Order After Shipping
The Package Must be:
1. In the same condition
2. Unworn or unused
3. With tags, and in its original packaging
4. The receipt or proof of purchase.
The Steps of Return and Refund Process:
- Step 1
- STEP 2
- STEP3
Notes:
1. The returns should be sent to the following address:18555 Gale Avenue, Rowland Heights California 91748, United States
2. Items sent back without first requesting will not be accepted.
About the Return Shipping Fee and Processing Fee：
Return Shipping Fee: The postage for returning the goods.
Processing Fee: 5% of the purchase amount will be charged for each order.
DEFECTIVE ITEMS
NOT FIT THE DISCRIPTION
LACK OF PARTS
WRONG ITEMS DELIVERED
DELAY DELIVERY
Notes:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. The Shop will provide a free return label for customer and the purchase amount will be fully refunded.
It's not a product quality issue
Customer to ask a return for their own reason
Notes：
1. If you return by yourself: Refunded Amount=Purchase Amount-Processing Fee(5% of Purchase Amount).
2. If you use the shop provided label: Refunded Amount=Purchase Amount-Processing Fee(5% of Purchase Amount)-Return Shipping Fee(Calculate based on the actual situation).
About Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received your return package. If refund is approved, it will be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@akiconhvac.com.